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GreenSource

SMS Compliance Documentation

Twilio 10DLC Brand & Campaign Registration Proof

1. Opt-In Method

GreenSource collects explicit written consent via a web-based checkbox on the user profile settings page. The checkbox is unchecked by default and requires affirmative user action to enable SMS notifications.

Opt-In Location:

https://greensource.app/profile → Communication Preferences → SMS Notifications

Exact Opt-In Language Displayed to Users:

SMS notifications
Get order updates and time-sensitive alerts via text. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time.

Screenshot — Communication Preferences section on the user profile page:

GreenSource profile Communication Preferences opt-in checkboxes for Email marketing and SMS notifications

Twilio Compliance Note

SMS consent is collected independently and is not bundled with or conditioned upon acceptance of any other agreement (Terms of Service, Privacy Policy, or account registration). Links to legal documents appear separately in the Legal Agreements section of the profile page.

Users must also provide a mobile phone number in the adjacent input field after enabling the checkbox.

2. How Consent Is Stored

Consent is recorded in the User entity database with the following fields:

User Entity Fields:

  • • sms_opt_in: boolean — true when user checks the box
  • • sms_phone: string — user-provided mobile number
  • • updated_date: timestamp — when consent was granted/modified

Consent records are retained for the lifetime of the user account and can be audited via admin dashboard.

3. Approved Message Types

GreenSource sends only the following transactional/alert messages:

  • Order Notifications

    Alerts to suppliers when a new order is received

  • Pickup Reminders

    Daily reminders to suppliers with scheduled pickups (sent at 6 AM local time)

  • Claim Resolutions

    Notifications when order claims are resolved

Message frequency: Varies by user activity. Typical users receive 1-5 messages per week.

4. Opt-Out Mechanism

Users can revoke SMS consent through two methods:

Method 1: Via SMS

Reply STOP to any message to immediately opt out.

Method 2: Via Profile

Uncheck the SMS notifications checkbox at greensource.app/profile

HELP Handling

A reply of HELP returns the following exact message:

GreenSource alerts: order updates & pickup reminders only. Msg & data rates may apply. Reply STOP to opt out. Support: greensource.app/contact

All opt-out requests are processed immediately and the sms_opt_in field is set to false.

5. Brand Information

Brand Name:GreenSource
Website:https://greensource.app
Business Type:B2B Horticulture Marketplace
SMS Use Case:Transactional alerts (order notifications, pickup reminders)
Target Audience:Wholesale growers and landscape contractors (B2B only)
Campaign Registration:Single A2P 10DLC campaign — Transactional use case only

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Last updated: July 29, 2026